1 - Are exchanges and returns offered?
Exchanges and returns are free throughout Europe.
2 - My ME.LAND are too small / too large, what should I do?
We will be very happy to exchange the pair. No problem.
Simply send us an email at firstname.lastname@example.org so that we can proceed with the requested exchange by sending you a return slip. Once the pair has been received, we will send you the correct size.
3 - How to exchange or return?
Just send us an email at email@example.com so that we can proceed with the exchange or return requested by sending you a return slip. Once the pair has been received, we can exchange or refund the pair.
4 - What is the withdrawal period?
The withdrawal period is 14 working days to return the pair to us. Just send us an email at firstname.lastname@example.org so that we can proceed with the exchange or return or refund requested.
5 - What are the average times for an exchange?
Upon receipt of your email, we will send you a return slip and upon receipt we will send the new pair. It should take ten days. But we’ve never had a return to date.
6 - How does the reimbursement work?
Upon receipt of your return and after verification of the pair, we will refund. It will be credited to your account within 3 to 10 days depending on the operator.
7 - Can I return my ME.LAND to one of your resellers?
For any pair purchased online, it is not possible to return them to one of our resellers. For a pair purchased in store or on another online platform, we invite you to ask them directly for their return policy.
8 - I have received my ME.LAND but they have a defect, what should I do?
Each pair is checked out of the workshop by Sergio and Manuel, our quality controllers. The member of our team who prepares your order checks the pair that we are shipping to you. We prefer not to send it to you rather than send you a product with a defect.
We have never had a return, but if that were to happen, we would be happy to exchange your pair. You can contact us by sending an email to email@example.com.